Zipptax

Terms & Conditions

Agreement

These Terms and Conditions ("Terms") govern your use of ZippTax services and website. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Services

ZippTax provides tax reclaim and advisory services, including but not limited to:

  • Tax refund claims processing
  • Tax advice and consultation
  • Document preparation and submission
  • HMRC liaison services
  • Tax calculation and assessment

Client Obligations

By engaging our services, you agree to:

  • Provide accurate and complete information
  • Submit all required documentation promptly
  • Cooperate with our representatives and HMRC when required
  • Pay all agreed fees and charges
  • Notify us of any changes to your circumstances

Our Obligations

ZippTax will:

  • Process your tax claims professionally and efficiently
  • Maintain confidentiality of your information
  • Act in accordance with relevant tax laws and regulations
  • Provide regular updates on your claim progress
  • Use reasonable efforts to maximize your tax refund

Fees and Payment

Our fees are structured as follows:

  • No upfront fees for most services
  • Success fee charged only when refunds are obtained
  • Additional charges may apply for complex cases
  • All fees are clearly disclosed before engagement
  • Payment is due within 30 days of invoice

Authority to Act

By signing our Letter of Authority, you authorize ZippTax to:

  • Act as your agent with HMRC
  • Submit claims and appeals on your behalf
  • Receive correspondence related to your tax affairs
  • Access your tax records as necessary
  • Negotiate with HMRC on your behalf

Data Protection and Privacy

We are committed to protecting your personal data in accordance with:

  • General Data Protection Regulation (GDPR)
  • UK Data Protection Act 2018
  • All applicable privacy laws

For full details, see our Privacy Policy.

Limitation of Liability

ZippTax's liability is limited to the extent permitted by law. We shall not be liable for:

  • Indirect, consequential, or special damages
  • Loss of profits or business opportunities
  • Delays caused by HMRC or third parties
  • Acts or omissions beyond our reasonable control

Professional Standards

We maintain high professional standards and are:

  • Registered with relevant regulatory bodies
  • Insured for professional indemnity
  • Compliant with anti-money laundering regulations
  • Subject to regular compliance monitoring

Complaints Procedure

If you are dissatisfied with our service:

  1. Contact your case handler directly
  2. Escalate to our complaints department if unresolved
  3. Use alternative dispute resolution if needed
  4. Contact the relevant ombudsman service

Termination

Either party may terminate this agreement:

  • With 30 days written notice
  • Immediately for material breach
  • As specified in individual service agreements

Upon termination, all outstanding fees become due.

Intellectual Property

All intellectual property rights in our materials remain with ZippTax. You may not:

  • Copy or reproduce our materials without permission
  • Use our trademarks or logos
  • Reverse engineer our processes or systems

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

Force Majeure

We shall not be liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Government actions or regulations
  • Natural disasters
  • Technical failures
  • Industrial disputes

Amendments

We may update these Terms from time to time. Changes will be:

  • Posted on our website
  • Communicated to active clients
  • Effective from the date specified

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between us.

Contact Information

For questions about these Terms, contact us at:

ZippTax Email: info@zipp.tax Telephone: 0203 900 2350

Regulatory Information

ZippTax is authorized and regulated by:

  • Claims Management Regulator
  • Financial Conduct Authority (where applicable)
  • HM Revenue & Customs (as tax agents)

Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under consumer protection legislation.

Alternative Dispute Resolution

We are committed to resolving disputes amicably. If needed, we will use:

  • Mediation services
  • Arbitration where appropriate
  • Relevant ombudsman schemes

Marketing Communications

We may contact you about:

  • Updates to your cases
  • Relevant service offerings
  • Important regulatory changes

You can opt out of marketing communications at any time.

Website Use

Our website terms include:

  • Acceptable use policies
  • Cookie policies
  • Intellectual property restrictions
  • Liability limitations

Record Keeping

We maintain records in accordance with:

  • Legal and regulatory requirements
  • Professional standards
  • Data protection principles

Records are retained for the minimum period required by law.