Terms and Conditions
Last Updated: January 2025
Introduction
These Terms and Conditions ("Terms") govern your use of ZippCar Limited's services and website. By using our services, you agree to be bound by these Terms.
About ZippCar
ZippCar Limited is a company incorporated in England and Wales.
- Company Number: [Company Number]
- Registered Office: [Registered Address]
- Regulated by: Solicitors Regulation Authority (SRA Number: [SRA Number])
Our Services
We provide legal services relating to car finance compensation claims, including:
- Free eligibility assessments
- Claim preparation and submission
- Legal representation
- Settlement negotiation
Client Agreement
Retainer
By instructing us, you enter into a retainer agreement subject to these Terms and our Client Care Letter.
Authority
You authorize us to:
- Act on your behalf in relation to your claim
- Correspond with third parties
- Negotiate settlements (subject to your approval)
- Receive payments on your account
Fees and Costs
No Win, No Fee
We operate on a "no win, no fee" basis for eligible claims.
Success Fee
If your claim is successful, our fee is [X]% of the compensation recovered (plus VAT).
After the Event (ATE) Insurance
We may recommend ATE insurance to cover potential adverse costs.
Minimum Fee
Our minimum fee for successful claims is £[X] plus VAT.
Your Responsibilities
You must:
- Provide accurate and complete information
- Respond to our requests promptly
- Notify us of any material changes
- Not compromise your claim without our consent
Our Responsibilities
We will:
- Act in your best interests
- Provide regular updates on your case
- Handle your matter with reasonable skill and care
- Maintain confidentiality
Limitation of Liability
Our liability is limited to the extent permitted by law and our professional indemnity insurance.
Data Protection
We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
Termination
Either party may terminate the retainer with reasonable notice. You will remain liable for costs incurred up to termination.
Complaints
See our Complaints Handling Policy for information about our complaint procedure.
Third-Party Rights
These Terms are not intended to confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
Governing Law
These Terms are governed by English law and subject to the jurisdiction of English courts.
Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of revised Terms.
Regulatory Information
We are authorized and regulated by the Solicitors Regulation Authority. Our regulatory information is available at sra.org.uk.
Professional Indemnity Insurance
We maintain professional indemnity insurance with [Insurer Name] in the minimum sum of £[Amount].
Contact Information
For questions about these Terms, contact:
- Email: legal@zippcar.co.uk
- Phone: 0800 123 4567
- Address: [Legal Department Address]
Effective Date: These Terms are effective from January 1, 2025.